We pride ourselves on the quality of our brushes and back it with a 2 year guarantee. Should you experience any manufacturing defects with your odist brushes then please reach out to us and we’ll make it right.
ODIST 2-YEAR WARRANTY
If you purchased an odist brush from odist.com and that beauty tool fails due to a manufacturing defect, we will, at our discretion, replace it. Refunds will not be issued for manufacturing defects. If the exact replacement product is not available, we will provide a similar product of comparable value. Stock available on odist.com may not reflect the stock available for replacements. The warranty covers manufacturing defects up to 2 years after original purchase date, regardless of how many times it has been used. odist reserves the right to refuse any warranty claim request at our discretion.
This does not affect your statutory rights.
BEFORE YOU MAKE A CLAIM – UNDERSTANDING HANDCRAFTED BRUSHES
All odist brushes are hand-crafted–no two will be identical. We’re proud of the artisan craftsmanship of our brushes and expect some variation in the end products. This means small differences that are barely noticeable to the untrained eye.
Some slight bristle shedding when new is normal due to each brush being hand-made. However, washing and reshaping brushes before first use will prevent shedding during application.
We ship worldwide and work hard to get your order to you as quickly as possible. Though odist packages with great care, it is possible that products will move around as they travel. If you notice that your brush heads have become misshapen in transit, you can restore them to perfection by washing and reshaping them before the first use.
WARRANTY EXCLUSIONS
odist firmly believes in the product we create, which is why we stand behind it with a free 2-year warranty. However, we know that beauty is tough and that your tools will experience wear and tear. Unfortunately, damage caused by regular use will not be covered by this warranty, including, but not limited to, faded or stained bristles and handles, scratched handles or ferrules, and rubbed-off logos or product names.
We will not replace misused or abused products, including, but not limited to, dented or crushed products. odist will not replace products that have not been properly cared for, including, but not limited to, excessive product build-up within brush bristles.
